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10982: Supporting and Troubleshooting Windows 10 Training Courses

About the 10982: Supporting and Troubleshooting Windows 10

Duration: 5 days (40 hours)

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Objectives
Describe the processes for planning and using a Windows 10 troubleshooting methodology
Troubleshoot startup issues and operating system services on a Windows 10 device
Resolve issues that pertain to hardware devices and device drivers
Troubleshoot Windows 10 devices remotely
Troubleshoot issues that pertain to network connectivity
Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs)
Troubleshoot issues related to user settings
Troubleshoot remote-connectivity issues
Resolve issues that pertain to accessing resources from devices that are domain-joined
Resolve issues that pertain to accessing resources from devices that are not domain-joined
Troubleshoot issues that pertain to application installation and operation
Maintain a device that is running Windows 10
Recover a device that is running Windows 10

Next Class Dates

Jan 29, 2018 – Feb 2, 2018
 
8:00am – 4:00pm MST
 
Guaranteed to run class (GTR)
 
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Mar 12, 2018 – Mar 16, 2018
 
9:00am – 5:00pm CST
 
Guaranteed to run class (GTR)
 
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Mar 19, 2018 – Mar 23, 2018
 
9:00am – 5:00pm CST
 
 
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018

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This training consists of the following courses:

10982: Supporting and Troubleshooting Windows 10   More on this course

5 days | 40 hours

arrow Course Objectives

  • » Describe the processes for planning and using a Windows 10 troubleshooting methodology
  • » Troubleshoot startup issues and operating system services on a Windows 10 device
  • » Resolve issues that pertain to hardware devices and device drivers
  • » Troubleshoot Windows 10 devices remotely
  • » Troubleshoot issues that pertain to network connectivity
  • » Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs)
  • » Troubleshoot issues related to user settings
  • » Troubleshoot remote-connectivity issues
  • » Resolve issues that pertain to accessing resources from devices that are domain-joined
  • » Resolve issues that pertain to accessing resources from devices that are not domain-joined
  • » Troubleshoot issues that pertain to application installation and operation
  • » Maintain a device that is running Windows 10
  • » Recover a device that is running Windows 10

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arrow Course Outline

  • Implementing a Troubleshooting Methodology
    1. Overview of Windows 10
    2. Introduction to the EDST Job Role
    3. Overview of Troubleshooting Steps
    4. Troubleshooting Tools
    5. Lab : Implementing a Troubleshooting Methodology
    6. Implementing a Troubleshooting Methodology
    7. Lab : Using Troubleshooting Tools
    8. Using Troubleshooting Tools
  • Troubleshooting Startup Issues
    1. Overview of the Windows 10 Startup Recovery Environment
    2. Troubleshooting Startup Settings
    3. Troubleshooting Operating System Service Issues
    4. Recovering BitLocker-Protected Drives
    5. Lab : Troubleshooting Startup Issues
    6. Resolving a Startup Issue (1)
    7. Resolving a Startup Issue (2)
    8. Lab : Recovering BitLocker-Encrypted Drives
    9. Recovering a BitLocker-Encrypted Drive
    10. Creating a New BitLocker Password
  • Troubleshooting Hardware and Device Drivers
    1. Troubleshooting Device Drivers Failures
    2. Overview of Hardware Troubleshooting
    3. Troubleshooting Physical Failures
    4. Monitoring Reliability
    5. Configuring the Registry
    6. Lab : Troubleshooting Device Driver Issues
    7. Troubleshooting a Missing Device Driver
    8. Resolving Hardware Problems
    9. Resolving Device Driver Problems
    10. Configuring Group Policy Settings to Control Device Installation
    11. Lab : Troubleshooting Hardware Issues
    12. Diagnosing Memory and Troubleshooting Failed Disk Redundancy
    13. Accessing a Volume from a Failed Computer
  • Troubleshooting Remote Computers
    1. Using Remote Desktop
    2. Using Remote Assistance
    3. Remoting with Windows PowerShell
    4. Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
    5. Using Remote Desktop
    6. Using Remote Assistance
    7. Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
    8. Using Windows PowerShell Remoting
  • Resolving Issues with Network Connectivity
    1. Determining Network Settings
    2. Troubleshooting Network Connectivity
    3. Troubleshooting Name Resolution
    4. Lab : Resolving Network Connectivity Issues
    5. Resolving a Network Problem (1)
    6. Resolving a Network Problem (2)
    7. Troubleshooting a Wireless Network
  • Troubleshooting Group Policy
    1. Overview of Group Policy Application
    2. Resolving Client-Configuration Failures and GPO Application Issues
    3. Lab : Troubleshooting Issues with Group Policy Application
    4. Resolving Group Policy Application (1)
    5. Resolving Group Policy Application (2)
    6. Resolving Group Policy Application (3)
    7. Lab : Resolving Issues with Group Policy
    8. Resolving Group Policy Application (1)
  • Troubleshooting User Settings
    1. Troubleshooting Sign-In Issues
    2. Troubleshooting the Application of User Settings
    3. Lab : Troubleshooting Sign-In Issues
    4. Resolving Sign-In Issue 1
    5. Resolving Sign-In Issue 2
    6. Lab : Troubleshooting the Application of User Settings
    7. Resolving a Folder Redirection Issue
  • Troubleshooting Remote Connectivity
    1. Troubleshooting Issues with VPN Connectivity
    2. Troubleshooting DirectAccess
    3. Lab : Troubleshooting VPN Connectivity
    4. Troubleshoot VPN Connectivity Issue 1
    5. Troubleshoot VPN Connectivity Issue 2
    6. Lab : Configuring and Troubleshooting DirectAccess
    7. Prepare the DirectAccess Implementation
    8. Configuring and Verifying Client-Side Settings for DirectAccess
    9. Troubleshooting DirectAccess
  • Troubleshooting Resource Access within a Domain
    1. Troubleshooting File Permissions Issues
    2. Recovering Files Encrypted by EFS
    3. Troubleshooting Issues with Printer Access
    4. Lab : Troubleshooting File-Access Issues
    5. Resolving a File-Access Issue (1)
    6. Resolving a File-Access Issue (2)
    7. Resolving a File-Access Issue (3)
    8. Lab : Troubleshooting Access to Encrypted Files
    9. Encrypting and Recovering Access to Encrypted Files
    10. Lab : Troubleshooting Printer Issues
    11. Resolving a Printer Issue (1)
    12. Resolving a Printer Issue (2)
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
    1. Configuring and Troubleshooting Work Folders
    2. Configuring and Troubleshooting OneDrive Access
    3. Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members
    4. Troubleshooting Work Folders 1
    5. Troubleshooting Work Folders 2
    6. Troubleshooting OneDrive for Business
  • Troubleshooting Applications
    1. Troubleshooting Desktop App Installation Issues
    2. Troubleshooting Desktop Apps
    3. Managing Universal Windows Apps
    4. Troubleshooting Access to Company Web Applications
    5. Lab : Troubleshooting Desktop Apps
    6. Troubleshooting AppLocker Policy Applications
    7. Troubleshooting Application Compatibility Issues
    8. Lab : Troubleshooting Access to Company Web Applications
    9. Troubleshooting Internet Explorer Issues
    10. Troubleshooting Microsoft Edge Issues
  • Maintaining Windows 10
    1. Managing and Troubleshooting Windows Activation
    2. Monitoring and Troubleshooting Computer Performance
    3. Applying Applications and Windows Updates
    4. Lab : Monitoring and Troubleshooting Performance
    5. Resolve a Performance-Related Issue
    6. Resolve a CPU-Related Performance Issue
    7. Resolve a Disk-Related Performance Issue
  • Recovering Data and Operating Systems
    1. File Recovery in Windows 10
    2. Recovering an Operating System
    3. Lab : Recovering Data
    4. Resolving Issues with Previous Versions
    5. Lab : Provisioning Computers to Comply with Company Standards
    6. Provisioning a Computer to Comply with Company Standards

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Pre-requisites for 10982: Supporting and Troubleshooting Windows 10

Required Prerequisites:

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Recent Client Testimonials & Reviews

I attended online training. The lab environment was set up really well. I really like not having to worry about which machine to log in and account passwords.

-Brij D
Course(s) Taken

» 10982: Supporting and Troubleshooting Windows 10

The instructor was very personal, friendly, energetic, and outgoing and I enjoyed his presentation style. Lab environment and process of tracking each step, in detail was excellent. Can hear the instructor clearly via USB headset.

-Andrew E
Course(s) Taken

» 10982: Supporting and Troubleshooting Windows 10

Great instructor. Great Experience.

- Ronald G.

Course(s) Taken

» MCSE: Mobility 2016 combo

  More testimonials »  

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