Effective Communication, Presentation and Business Writing for Success

Effective Communication, Presentation and Business Writing for Success Course Description

Duration: 5.00 days (40 hours)

Even the best ideas and strategies are useless if they cannot be communicated. This communication course delivers a best-in-class learning experience via interactive lessons, group assessments, and role-playing activities.

*Course contents are subject to modification.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Effective Communication, Presentation and Business Writing for Success Course

  • » Individuals looking to sharpen their communication and collaboration skills.

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Effective Communication, Presentation and Business Writing for Success Course Objectives

  • » The best practices for verbal, written, and non-verbal communication.
  • » How to captivate your audience and speak for maximum impact.
  • » How to know your audience and tailor your message to them.
  • » The most common communication pitfalls and how to avoid them.
  • » How to write clear, concise, and persuasive business correspondences.
  • » How to communicate diplomatically across cultures - an increasingly important skill in today's global economy.

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Effective Communication, Presentation and Business Writing for Success Course Outline

      1. The nature of communication
        1. Why people struggle with communication
        2. "Language games" and "frames" Fuzzy goals
        3. The importance of the "core" Four common problems
        4. Rush to judgment
        5. Letting emotions run high
        6. Not letting images and ideas "unfold"
        7. Misunderstanding your audience
        8. Simple strategies to communicate well
        9. Stories and journeys
        10. Getting the context right
        11. Thinking in pictures
      2. The Golden Rule
        1. The philosophy: Journey
        2. The application: Start strong, finish strong
        3. Using the Golden Rule at all levels of writing
      3. Building Blocks
        1. Sentences
        2. S-V-O core
        3. From S-V-O to S-V-WWWWWH
        4. From simple to compound and complex sentences
        5. The right words
        6. The Golden Rule, redux
        7. Paragraphs
        8. Defining the paragraph
        9. Rooms and corridors
        10. Tabloid headlines
        11. The arc of the paragraph
      4. Slotting paragraphs Knowing your audience (part 1)
        1. The mirror and the kaleidoscope
        2. Horizontal and vertical business languages
      5. Storytelling (part 1): Visuals
        1. Characters
        2. Setting: the "world of the story" Action and beats
        3. Details
      6. Thinking in pictures: Developing great PowerPoint presentations
        1. Storyboarding
        2. Writing for pictures
        3. Slotting ideas
        4. Yo-Yoing
        5. Supplementing presentations
      7. Idea Hunting
        1. Observation identifying possibilities with the Thomas Edison approach
        2. Metaphor comparing observations with past knowledge and experience
        3. Conversation explore different possibilities
      8. Storytelling (part 2)
        1. The arc of the story
        2. Struggle encountering brick walls
        3. Suspense creating a sense of uncertainty to resolve
        4. Change showing how things change
        5. Meaning understanding the moral of the story
      9. Shapes, Numbers, and Order
        1. Shapes:
        2. Arc
        3. Arrow
        4. Middle-In-Out (in media res)
        5. Circles
        6. Spirals
        7. Numbers
        8. Ones
        9. Twos
        10. Threes
        11. Four and More
        12. Order
        13. Lists
        14. Inverted pyramid
      10. o Yo-Yoing Analysis/explaining
        1. The journey
        2. Unfolding ideas
        3. The ladder of abstraction
      11. Knowing your audience (part 2)
        1. Speaking the native language
        2. Start with the core of common ground
        3. Defining tricking terms
        4. Mapping the whole territory
      12. Editing
        1. The Golden Rule, redux
        2. Search and Destroy system
        3. Working backwards
      13. Emails
        1. Why email is the most important of all writing
        2. The structure of emails
        3. Line by line
        4. The choir system: CHallenges/Options/Information/Response
        5. The etiquette of email
      14. Words
        1. Simplicity
        2. Precision
        3. Emotional punch
      15. Presentations (part 1)
        1. The Dale Carnegie formula
        2. The Golden Rule and presentations
        3. Images and ideas
      16. Big projects
        1. Knowing the audience
        2. The concept of fragments
        3. Yo-Yoing
        4. Mixing words and images
        5. The choir formula, redux
      17. Memos and reports
      18. Impact strategies
        1. Words
        2. Emotions
        3. Surprise
      19. Presentations (part 2): Connecting with impact
        1. Presentations as conversations
        2. Thinking in pictures, redux
        3. Finding passion in performance
        4. Dale Carnegie formula, redux

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Do you have the right background for Effective Communication, Presentation and Business Writing for Success?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Carmille A.
- Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark; - Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000. - Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis. Bio: Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS. Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.
Charles W.
- Expert in Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access as well as Adobe Graphic and Web Designer (InDesign, Acrobat, Photoshop, Illustrator, Dreamweaver and Flash Catalyst)
- Holds an A.A.S in Graphic Design as well as various Awards and Affiliations, including MCT, MCP, MCAS, and Office 2007 Master.
- Senior Lead Trainer for over 10 years.

Bio:

Charles is a Technical Trainer & Instructional Designer for over 10 years. He is a Microsoft Certified Trainer and dedicates himself to Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access. He is also an Adobe specialist and holds a degree in Graphic Design.

Charles is well known for his high evaluation scores, achieving 8.75 out of 9 on a regular basis, teaching in one-on-one, instructor-led, and web-based environments; one of the reasons for his high evaluation is his expertise in increasing personnel performance by developing and implementing programs constructed from the job task analysis process. Charles currently teaches Adobe Graphic and Web Designer, and Microsoft Office Specialist courses at NetCom Learning.
Donna H.
- High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
- ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
- Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Bio:

Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
Enayat M.
- Bachelors Degree in Mathematics and holder of several Cisco, CompTIA and Microsoft certifications. - Experienced instructor working in the field since 1999 and Subject Matter Expert at NetCom Learning since 2006. - Worked as Technical Support at Solomon Smith Barney/Citibank. Bio: Enayat Meer has a Bachelors Degree in Mathematics and holds numerous certifications such as A+, Network+, Security+, CCNA, MCT, and MCTS to name a few. He is an experienced trainer, and has served as an A+, NT4.0, Window 2000 and Windows 2003 instructor in a variety of New York schools since 1999. Since that time, he has also provided technical support at Solomon Smith Barney/Citibank in its private banking and global assets management group. Enayat has trained over 800 students at NetCom Learning. He has been a Subject Matter Expert at NetCom Learning since 2006 and his hands-on project expertise is an invaluable addition to NetCom Learning's classroom instruction, helping to bring theoretical topics to life.
Jayson F.
- Over 32 years of experience as well as 18 certifications, including Cisco, CompTIA, and Microsoft.
- Strong background, with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us.
- Specialist in applying process and finding solutions to solve them in addition to training people in the skills to manage the process and meet goals.

Bio:

Jayson is a talented and valued Microsoft Certified Trainer (MCT) with over 32 years of IT experience. Along with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us, he holds several IT certifications. He is a CCDA, CCNA, Security+ certified, MCDBA, and MCSE to name a few.

Jayson's focus is on finding solutions to problems and applying process to solve them. He instructs professionals in the skills to manage the process and meet goals, which makes him a respected trainer at NetCom Learning.
Larry G.
- More than 14 years of experience as a Security Subject Matter Expert as well as black belt in a variety of martial arts.
- Numerous Challenge Coins from the US Government including the US Army, and the Criminal Investigation Command.
- Much acclaimed instructor at NetCom Learning, with evaluation scores of 8.8 out of 9.

Bio:

Larry is a unique instructor and IT security expert. If you sit in one of his classes you might get the feeling of being in a martial arts class - That's exactly how Larry wants it! "The principles behind IT security are the same as those in a variety of martial arts," Larry says. In addition to teaching IT security for over 14 years, he has practiced martial arts since he was 13 years old and holds black belts in multiple disciplines including Tai Chi, Kung Fu, and Kick Boxing. "All of these techniques are like tools for different types of attacks," Larry explains.

Larry's excellence in certification training and passion for IT security has earned him numerous Challenge Coins from the US Government including the US Army, and the Criminal Investigation Command. He is also a much acclaimed instructor at NetCom Learning, with evaluation scores of 8.8 out of 9.
Paul B.
- Microsoft Office Specialist with over 14 years of training experience.
- Expert in the IT industry, working in the IT field since 1986.
- Highly rated instructor with an all-time average evaluation score of 8.7 out of 9.

Bio:

Paul is Subject Matter Expert specializing in the Microsoft Office Suite and SharePoint end-user technologies with more than 25 years of practical experience in the IT industry. He is also a Microsoft Certified Trainer (MCT) with over 14 years of training experience.

A sought-after instructor and eternal favorite among students, his instructor feedback scores are among the industry's highest at 8.7 out of 9.0. As a trainer, his knowledge and passion for the subject matter as well as his personable nature, excellent communications skills and sense of humor are implicit in every class. NetCom Learning is proud to have Paul on our roster of IT geniuses.
Ramesh P.
Ramesh holds a Masters Degree in Computer Science with specialization in Information Security and is pursuing his Doctoral degree in IT from the University of South Australia (UniSA). He is a one of a kind trainer - he has been working in the IT field since 1995 and is an expert in C#, VB.NET, ASP.NET, Java/J2EE, PL/SQL, VB, ASP, and XML technologies. Ramesh also has extensive experience developing and implementing BizTalk and SharePoint in large corporations, as well as more than 10 years experience working with Oracle and SQL server/Sybase databases. With more than 19 certifications, Ramesh is an IT guru and trainer with worldwide experience, which includes presentations and trainings across US, Asia, and Middle East. He is a full time instructor at NetCom Learning and we couldn't be happier in having him as one of our Subject Matter Experts.
Roger M.
- Autodesk authority. Subject Matter Expert specializing in AutoCAD, Revit, 3D, and other Autodesk softwares with over 25 years of experience.
- More than 21 years of experience as a trainer.
- Highly rated instructor with all-time average student evaluation score of 8.7 out of 9.

Bio:

Roger is an Autodesk Certified Instructor with over 25 years of experience working with challenging projects in the management and support in Revit BIM, AutoCAD and 3DS Max Systems Applications for numerous Architectural and Interior Design Firms, Construction, Engineering and Manufacturing Companies. He is proficient in Advanced Visualization Design and is a specialist with analysis, customization, management and optimization of BIM Revit, AutoCAD and 3DS Max for best practices and standards procedures. Roger has been able to support and assist many firms in the field of Architectural Design in the past 20 years.

Roger is also a CTT+ certified, with a Bachelors degree in Computer Programming
and also holds a New York University Certification. In addition, he has also been an
instructor since 1990 with proven on-site and online training expertise.
Vijanti R.
- Specialist in Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, FrontPage, and Access. Microsoft Office Specialist and Microsoft Office Master.
- Degree in Information and Business Technology from South Bank University - United Kingdom.
- Business professional since 1992 and Information Technology instructor since 2003.

Bio:

Vijayanti has been a business professional for over 20 years and an Information Technology instructor for over 10 years. She is a Microsoft Office Specialist and a Microsoft Office Master with a degree in Information and Business Technology from South Bank University in the UK.

Vijayanti also trained and qualified as an Information and Communications Technology Teacher. She has been working at Netcom Learning as a Software Instructor with an extensive know-how in Microsoft Office Suites.

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