80736: Microsoft Dynamics CRM 2016 Online Deployment

80736: Microsoft Dynamics CRM 2016 Online Deployment Course Description

Duration: 2.00 days (16 hours)

Explain how to plan deployment and import data, and then move on to account and subscription configuration, storage management, and customization.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this 80736: Microsoft Dynamics CRM 2016 Online Deployment Course

  • » Implementation Consultants System Administrators Microsoft Office Administration Professionals

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Course Prerequisites for 80736: Microsoft Dynamics CRM 2016 Online Deployment

  • » Office 365 Administration
  • » Microsoft Office Outlook

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80736: Microsoft Dynamics CRM 2016 Online Deployment Course Objectives

  • » Learn to implement a Microsoft Dynamics CRM Online deployment
  • » Learn to manage Microsoft Dynamics CRM Online
  • » Learn to manage CRM Online Subscriptions, Instances, and Updates
  • » Learn to manage server-side synchronization, emails, and related online services
  • » Learn to implement Microsoft Dynamics CRM for Microsoft Office Outlook

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80736: Microsoft Dynamics CRM 2016 Online Deployment Course Outline

      1. MODULE 1
        1. Which of the following is not supported for Microsoft Dynamics CRM?
        2. Which of the following license types includes access to Microsoft Dynamics Marketing?
        3. How much storage is included with all Microsoft Dynamics CRM Online production subscriptions?
      2. MODULE 2
        1. You add a user to Office 365 with the Service Administrator role. The user can access Microsoft Dynamics CRM Online but cannot view sales records. What should you do?
        2. You have a Microsoft Dynamics CRM Online subscription with 10 user subscription licenses. In CRM there are 10 users of which one is disabled. You need to add a new member of staff to CRM. What should you do first?
        3. How many non-interactive users can be created for an instance of Microsoft Dynamics CRM Online?
      3. MODULE 3
        1. In which of the following is a non-production instance of Microsoft Dynamics CRM Online included free of charge?
        2. Which of the following actions cannot be performed on a production instance?
        3. At what level does the storage limit for Microsoft Dynamics CRM Online apply?
      4. MODULE 4
        1. When are updates to Microsoft Dynamics CRM Online applied?
        2. You need to find out when an instance will be updated? What should you do?
      5. MODULE 5
        1. Which of the following services is required to use OneNote integration with Microsoft Dynamics CRM Online?
        2. Which of the following features does Parature provide?
        3. You have integrated Microsoft Dynamics CRM with Office Groups. In Microsoft Dynamics CRM, where would you see Office Group conversations?
        4. Where are files uploaded to OneDrive for Business from within a Microsoft Dynamics CRM record stored?
      6. MODULE 6
        1. What is the earliest version of Microsoft Office that is supported for the installation of Microsoft Dynamics CRM 2016 for Outlook?
        2. A user has access to two Microsoft Dynamics CRM instances and wants to know whether he or she can access and work offline with both organizations in Microsoft Dynamics CRM for Outlook. How should you advise the user?
        3. What should an administrator configure to prevent notes on contacts in Outlook being copied to CRM?
      7. MODULE 7
        1. Which of the following does not apply to the CRM for tablets app?
        2. Which of the following applies when working offline in the mobile apps?
      8. MODULE 8
        1. An administrator needs to configure Microsoft Dynamics CRM Online to send and receive emails but does not want to install the Email Router. The organization uses Exchange Server 2007 On-premise. What should the administrator do?
        2. What is the purpose of email correlation?
        3. Which feature allows for automatic email tracking without the CRM client for Outlook?
      9. MODULE 9
        1. Which of the following features supported by server-side synchronization are not supported by the Email Router?
        2. Which of the following scenarios is not supported by server-side synchronization
        3. Your Microsoft Dynamics CRM online instance is configured for server-side synchronization. Outgoing emails are being processed for all users except one. What is the most likely reason that emails are not being processed for the user?
      10. MODULE 10
        1. You recently deployed Microsoft Dynamics CRM Online for your organization. The owner asks if a new field can be added to the contact form. How should you advise the owner?
        2. You need to make changes to your Microsoft Dynamics CRM Online system but you want to test the changes before deploying them. What should you do?

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Do you have the right background for 80736: Microsoft Dynamics CRM 2016 Online Deployment?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Charles W.
- Expert in Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access as well as Adobe Graphic and Web Designer (InDesign, Acrobat, Photoshop, Illustrator, Dreamweaver and Flash Catalyst)
- Holds an A.A.S in Graphic Design as well as various Awards and Affiliations, including MCT, MCP, MCAS, and Office 2007 Master.
- Senior Lead Trainer for over 10 years.


Charles is a Technical Trainer & Instructional Designer for over 10 years. He is a Microsoft Certified Trainer and dedicates himself to Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access. He is also an Adobe specialist and holds a degree in Graphic Design.

Charles is well known for his high evaluation scores, achieving 8.75 out of 9 on a regular basis, teaching in one-on-one, instructor-led, and web-based environments; one of the reasons for his high evaluation is his expertise in increasing personnel performance by developing and implementing programs constructed from the job task analysis process. Charles currently teaches Adobe Graphic and Web Designer, and Microsoft Office Specialist courses at NetCom Learning.
David H.
David is a hands-on, dynamic and experienced financial systems consultant with successful work history of implementing large scale ERP systems, managing and directly responsible for data migration, financial report validation and customization, end-user training, process documentation and automation. David has been a trainer for more 21 years.
Ginger M.
- Bachelor's Degree in Accounting and a Masters of Business Administration from Rutgers University.
- Over 9 years of experience as a Master Certified Trainer. Expert in MS Dynamics GP Financials, Installation, HR/Payroll, Project Accounting, Inventory and Integration Manager.
- Project Manager to various MS Dynamics Great Plains implementations.


Ginger holds a Bachelor's Degree in Accounting and a Masters of Business Administration from Rutgers University. Her career started as an Auditor for Deloitte & Touch and over the years she developed her passion for Microsoft Dynamics, implementing Dynamics GP and Project Cost in the Professional Services, Commercial Real Estate and Medical Facilities vertical markets.

Ginger's experience with Microsoft Dynamics is unparalleled. As a Certified Master Dynamics trainer, she stays abreast of the latest Dynamics modules and shares experience with a very hands-on training technique at NetCom Learning.
Lynn D.
- Over 25 years of experience working as Senior Financial Analyst and Senior Auditor.
- Professor of Graduate Management and Business School at the University of Phoenix since 2007.
- Microsoft Certifications in Financials, Trade & Logistics, Production and Human Resources Management as well as Microsoft Certified Trainer (MCT) since 2009.


Lynn is a very accomplished Senior Financial Analyst and Senior Auditor with over 25 years of experience. She has been a Microsoft Certified Trainer since 2009 and a Professor of Graduate Management and Business School at University of Phoenix since 2007. In addition to several other Microsoft certifications, she is also a specialist in Microsoft Dynamics AX.

Lynn has taught several Microsoft Dynamics AX courses at NetCom Learning and is described by her students as very knowledgeable, qualified, and patient with her approach. Her classes are very dynamic and energetic, just as the course per se.
Ramesh P.
Ramesh holds a Masters Degree in Computer Science with specialization in Information Security and is pursuing his Doctoral degree in IT from the University of South Australia (UniSA). He is a one of a kind trainer - he has been working in the IT field since 1995 and is an expert in C#, VB.NET, ASP.NET, Java/J2EE, PL/SQL, VB, ASP, and XML technologies. Ramesh also has extensive experience developing and implementing BizTalk and SharePoint in large corporations, as well as more than 10 years experience working with Oracle and SQL server/Sybase databases. With more than 19 certifications, Ramesh is an IT guru and trainer with worldwide experience, which includes presentations and trainings across US, Asia, and Middle East. He is a full time instructor at NetCom Learning and we couldn't be happier in having him as one of our Subject Matter Experts.
Ronald C.
- Founder and Managing Partner of Guided Technology Inc. which provides Microsoft consulting expertise and educational services for corporate and government.
- At Guided Technology, Ron was responsible for creating a strategic roadmap for First Data Corporation.
- At New York City Department of Finance, as Senior Manager & Design Architect, Ron designed and implemented IBM Servers collecting $15 billion in tax revenue.

Ron has always enjoyed teaching and instructing others, whether in the installation process of software and hardware upgrades, or as working as the Head of Training for Valinor, a Microsoft Consulting Partner, where Ron managed the company's training centers and worked as a Senior Instructor (MCT).

In addition to working in the management level of the business and software consulting market for over 18 years, Ron also worked as a Surface Warfare Officer and Weapons Officer in the United States Navy, serving two tours of duty. He served aboard the USS Tuscaloosa from 1984 -1987, and participated in two Western Pacific Deployments.

Ron loves basketball and played on Trinity College's varsity basketball team for all four years of college.

Satish R.

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Recent Client Testimonials & Reviews

Great staff, great instructor, very responsive to needs.

-Laura C.
Course(s) Taken

» Microsoft Dynamics CRM 2011: Accelerated Combo

overall, good class, and good instructor - great knowledge of many platforms and programs.

-Robert V.
Course(s) Taken

» Microsoft Dynamics CRM 2011: Accelerated Combo

The courses, teachers, and facilities are all very good.

-Allan S.
Course(s) Taken

» Microsoft Dynamics CRM 2011: Accelerated Combo

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