Implementing Cisco Collaboration Devices - CICD (CCNA Collaboration) Training Course @NetComLearning
NetCom Learning

Implementing Cisco Collaboration Devices v1.0 - CICD (Associate)

Implementing Cisco Collaboration Devices v1.0 - CICD (Associate) Course Description

Duration: 5.00 days (40 hours)

Cisco Career Guide

Implementing Cisco Collaboration Devices (CICD v1.0) course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance., including:

Cisco Unified Communications Manager
Cisco Unified Communications Manager Express
Cisco Unity Connection
Cisco Unified Communications Manager IM and Presence Service

Exam format
Exam Number: 210-060 CICD
Associated Certifications: CCNA Collaboration
Duration: 75 minutes (55-65 questions)
Register with: Pearson VUE


Note: E-learning module (Cisco Digital Learning Library) is also available for this course Click here for more details

Next Class Dates

Jan 22, 2018 – Jan 26, 2018
8:00 AM – 4:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Mar 19, 2018 – Mar 23, 2018
8:00 AM – 4:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
May 14, 2018 – May 18, 2018
8:00 AM – 4:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Jul 9, 2018 – Jul 13, 2018
8:00 AM – 4:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018

View More Schedules »

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

Back to Top

Intended Audience for this Implementing Cisco Collaboration Devices v1.0 - CICD (Associate) Course

  • » Network Video Engineer
  • » Voice/UC/Collaboration/Communications Engineer
  • » Collaboration Tools Engineer
  • » Collaboration Sales/Systems Engineer

Back to Top

Course Prerequisites for Implementing Cisco Collaboration Devices v1.0 - CICD (Associate)

  • » Working knowledge of converged voice and data networks
  • » Basic knowledge of Cisco IOS gateways
  • » Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • » ICND1 v2.0 - Interconnecting Cisco Networking Devices, Part 1
  • » ICND2 v2.0 - Interconnecting Cisco Networking Devices, Part 2

Back to Top

Implementing Cisco Collaboration Devices v1.0 - CICD (Associate) Course Objectives

  • » Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • » Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • » Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • » Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • » Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • » Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • » Describe how to maintain a Cisco Unified Communications solution

Back to Top

Implementing Cisco Collaboration Devices v1.0 - CICD (Associate) Course Outline

      1. Cisco Unified Communications Solutions
        1. Understanding the Components of Cisco Unified Communications Solutions
          1. Cisco Unified Communications Call Control Options
          2. Cisco Unified Communications Manager Express Overview
          3. Cisco Unified Communications Manager Overview
          4. Cisco Business Edition 6000
          5. Cisco VCS and Cisco Expressway Series
          6. Cisco Unified Communications Manager IM and Presence Service Overview
          7. Cisco Unity Connection Overview
          8. Cisco Prime Collaboration
          9. Cisco TMS Overview
        2. Understanding the Characteristics of Cisco Unified Communications Solutions
          1. Overview of Traditional Voice Networks
          2. Overview of Converged Voice Networks
          3. Overview of Packet-Oriented Networks
      2. Administrator and End-User Interfaces
        1. Understanding Administrator Interfaces
          1. Cisco Unified Communications Manager Administrator Interfaces
          2. Cisco Unified Communications Manager Serviceability
          3. Cisco Unified Communications Manager Services
          4. Cisco Unified Communications Manager Operating System
          5. Discovery 1: Verify System Information
          6. Disaster Recovery System
          7. Cisco Unified Reporting
          8. Access the CLI
          9. Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
          10. User Management
          11. Cisco VCS and Cisco TMS Administrative Interfaces
          12. Cisco Unity Connection Administrator Interfaces
          13. Cisco Unity Connection Serviceability
          14. Discovery 3: Verify Voicemail Integration
          15. Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
          16. Cisco Unified Communications Manager Express Administrator Interfaces
          17. Perform the "Explore Administrator Interfaces" Lab
        2. Understanding End-User Interfaces
          1. Cisco Unified Communications Manager End-User Interfaces Overview
          2. Customize User Website Permissions
          3. Customize CCMUser Enterprise Parameters
          4. End-User LDAP Authentication
          5. Self Care Portal Devices
          6. Cisco Unified Communications Manager Express End-User Interfaces
          7. Authentication and Synchronization for End Users in Cisco Unity Connection
          8. Administrator-Enabled User Login
          9. Cisco Personal Communications Assistant
          10. Cisco Unity Connection TUI
          11. Perform the "Explore End-User Interfaces" Lab
      3. Call Flows in Cisco Call Control Platforms
        1. Understanding Call Flows and Call Legs
          1. Cisco Unified Communications Manager SCCP Call Flows and Call Legs
          2. Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
          3. Cisco Unified Communications Manager Distributed Architecture Call Flow
          4. Cisco Unified Communications Manager PSTN Backup Path Selection
          5. AAR Call Flow
          6. Dial Peer Overview
          7. Inbound Dial Peer Selection
          8. Outbound Dial Peer Selection
          9. Cisco VCS Call Flows
        2. Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
          1. Cisco Unified Communications Manager CoS Overview
          2. Partitions and CSSs
          3. Examples of Partitions and CSSs
          4. Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
          5. Cisco Unified Communications Manager Call Routing Overview
          6. Cisco Unified Communications Manager Call Routing Logic
          7. Digit Analysis
          8. Cisco Unified Communications Manager Path Selection Configuration Elements
          9. Hunt Groups
          10. Call Admission Control
          11. Regions
          12. Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
          13. Perform the "Explore Call Flows in Cisco Unified Communications Manager" Lab
        3. Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
          1. Cisco Unified Communications Manager Express COR Overview
          2. COR Behavior
          3. Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
          4. Cisco Unified Communications Manager Express Call Routing Overview
          5. Trunk Groups
          6. Ephone Hunt Group Overview
          7. Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
          8. Perform the "Explore Call Flows in Cisco Unified Communications Manager Express" Lab
      4. Endpoint and End-User Administration
        1. Understanding End-User Characteristics and Configuration Requirements
          1. End Users in Cisco Unified Communications Manager
          2. Cisco Unified Communications Manager Express User Access Levels
          3. Cisco Unified Communications Manager Express User Locale
        2. Understanding End-User Implementation Options
          1. Cisco Unified Communications Manager User Management Options
          2. Cisco Unified Communications Manager LDAP Support
          3. LDAP Integration: Synchronization
          4. LDAP Integration: Authentication
          5. LDAP Integration Considerations
          6. Synchronization Agreements
          7. LDAP Synchronization Configuration Procedure
          8. LDAP Authentication Configuration
          9. LDAP Custom Filter
          10. Implement End Users in Cisco Unified Communications Manager Express
          11. Perform the "Implement End Users" Lab
        3. Understanding Endpoint Characteristics and Configuration Requirements
          1. IP Phone Registration Process Overview
          2. Cisco SCCP IP Phone Startup Process
          3. Cisco SIP Phone Startup Process
          4. Cisco Unified Communications Manager Network Configuration
          5. IP Phone Configuration Requirements in Cisco Unified Communications Manager
          6. IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
        4. Understanding Endpoint Implementation Options
          1. Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
          2. Discovery 9: Device Settings Configuration
          3. Configuration Methods and Tools
          4. Autoregistration
          5. Manual Cisco IP Phone Configuration
          6. Cisco Unified Communications Manager BAT
          7. Self-Provisioning
          8. Update the Endpoint Firmware from SCCP to SIP
          9. Implement IP Phones in Cisco Unified Communications Manager Express
          10. Configure Menu
          11. View Menu
          12. Configuration Tool Comparison
          13. Perform the "Implement Endpoints" Lab
      5. End User Telephony and Mobility Features
        1. Understanding Telephony Features
          1. Cisco Extension Mobility in Cisco Unified Communications Manager
          2. Call Forward Options
          3. Shared Lines
          4. Call Pickup
          5. Call Hunting Components
          6. Call Park
          7. Intercom in Cisco Unified Communications Manager
          8. Native Cisco Unified Communications Manager Presence
          9. Cisco Unified Communications Manager Express Features
        2. Enabling Telephony Features
          1. Discovery 10: Configure Cisco Extension Mobility
          2. Configure Call Coverage in Cisco Unified Communications Manager
          3. Discovery 11: Configure Hunt Groups
          4. Configure Intercom Functionality in Cisco Unified Communications Manager
          5. Configure Speed Dial BLF
          6. Configure Call Forward Settings in Cisco Unified Communications Manager Express
          7. Configure Cisco Unified Communications Manager Express for Night Service
          8. Configure Paging in Cisco Unified Communications Manager Express
          9. Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
          10. Configure Pickup Groups in Cisco Unified Communications Manager Express
          11. Configure Intercom in Cisco Unified Communications Manager Express
          12. Configure Hunt Groups in Cisco Unified Communications Manager Express
          13. Perform the "Enable Telephony Features" Lab
        3. Understanding Mobility Features
          1. Mobile Connect in Cisco Unified Communications Manager
          2. Mobile Voice Access in Cisco Unified Communications Manager
          3. Mobility in Cisco Unified Communications Manager Express
        4. Enabling Mobility Features
          1. Configure Cisco Unified Mobility in Cisco Unified Communications Manager
          2. Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
          3. Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
          4. Configure Mobility in Cisco Unified Communications Manager Express
          5. Perform the "Enable Mobility Features" Lab
      6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
        1. Understanding Cisco Unity Connection
          1. Cisco Unity Connection Overview
          2. Cisco Unity Connection Integration
          3. Discovery 14: Verify the Cisco Unity Connection Integration
          4. Cisco Unity Connection Call Handler
          5. Cisco Unity Connection Call Routing
          6. Cisco Unity Connection Authentication Rules
          7. Cisco Unity Connection Dial Plan
        2. Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
          1. Cisco Unity Connection End-User Templates Overview
          2. User Template Basics
          3. Default Class of Service
          4. Password Settings and Roles
          5. Transfer Rules and Greetings
          6. Call Actions
          7. Message Actions and Caller Input
          8. TUI Experience
          9. Cisco Unity Connection End Users
          10. Cisco Unity Connection Voice Mailboxes
          11. Cisco Unity Connection Video Greetings
        3. Understanding End User and Voice Mailbox Implementation Options
          1. Discovery 15: Configure a User Template
          2. Discovery 16: Configure a User
          3. Import End Users from Cisco Unified Communications Manager
          4. Import Users from LDAP
          5. Bulk Import Users
          6. Manage Cisco Unity Connection Message Storage
          7. Discovery 17: Configure Cisco MediaSense for Video Greeting
          8. Discovery 18: Configure Cisco Unity Connection for Video Greeting
          9. Perform the Implement End Users and Voice Mailboxes Lab
        4. Understanding Cisco Unified Communications Manager IM and Presence Service
          1. Cisco Unified Communications Manager IM and Presence Service Features and Functionality
          2. Cisco Unified Communications Manager IM and Presence Service Architecture
        5. Enabling Cisco Unified Communications Manager IM and Presence Service
          1. Configure Cisco Unified Communications Manager for Cisco Jabber
          2. Configure the Cisco Unified Communications Manager IM and Presence Server
          3. Troubleshoot Cisco Jabber
          4. Perform the "Enable Cisco Unified Communications Manager IM and Presence Service" Lab
      7. Cisco Unified Communications Solutions Maintenance
        1. Providing End-User Support
          1. Problem-Solving Model Overview
          2. Gather Facts
          3. Consider Possibilities
          4. Create an Action Plan
          5. Implement the Action Plan
          6. Observe Results
          7. Restart the Problem-Solving Process
          8. Document Results
          9. Troubleshooting IP Phone Registration
          10. Powering IP Phones
          11. VLAN Overview
          12. Configure Access Ports
          13. Voice Quality Issues
          14. Perform the "Provide End-User Support" Lab
        2. Understanding Cisco Unified Communications Manager Reports
          1. Cisco Unified Communications Manager Reports Overview
          2. Generate Reports
          3. Analyze the Generated Reports
          4. Discovery 19: Use Cisco Unified Reporting
        3. Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
          1. Cisco Unified Communications Manager CAR Tool Overview
          2. Cisco Unified Communications Manager CAR Tool User Overview
          3. Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
          4. Export CDR and CMR Records
          5. Generate CDR User Reports
          6. Discovery 21: Generate User Reports
          7. Generate System Reports
          8. Discovery 22: Generate and View a QoS Detail Report
          9. Generate Device Reports
          10. Discovery 23: Generate and View a Gateway Utilization Report
          11. Perform the Generate Cisco Unified Communications Manager CAR Tool Reports Lab
        4. Monitoring the System with Cisco Unified Real-Time Monitoring Tool
          1. Cisco Unified RTMT Overview
          2. Monitor the System with Cisco Unified RTMT
          3. Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
          4. Perform the "Monitor the System with Cisco Unified RTMT" Lab
        5. Monitoring Voicemail in Cisco Unity Connection
          1. Generate Reports on Cisco Unity Connection
          2. Discovery 24: Generate a Cisco Unity Connection Serviceability Report
          3. Generate Reports in Cisco Unified Serviceability
          4. Discovery 25: Generate Cisco Unified Serviceability Reports
          5. Use Reports for Troubleshooting and Maintenance
        6. Understanding the Disaster Recovery System
          1. Disaster Recovery System Overview
          2. Back Up Cisco Unified Communications Solutions
          3. Restore Cisco Unified Communications Solutions
          4. Perform the Back Up Cisco Unified Communications Manager Lab (Optional)
      8. Lab
        1. Explore Administrator Interfaces
          1. Start Services in Cisco Unified Communications Manager Serviceability
          2. Create a Personalized Application User and Verify Role Privileges for Application User Web Pages
          3. Add a New Cisco Unified IP Phone
          4. Modify Service Parameters
          5. Verify the Application Server in Cisco Unified Communications Manager for Cisco Unified Communications Manager IM and Presence Service
          6. Enable Services on Cisco Unified Communications Manager IM and Presence
          7. Create the Presence Gateway for Cisco Unified Communications Manager in the Cisco Unified Communications Manager IM and Presence Service
          8. Start the Cisco Serviceability Reporter service
          9. Configure Cisco Unified Communications Manager Express to Support Cisco Configuration Professional
          10. Install Cisco Configuration Professional on the Student PC and Discover the Cisco Unified Communications Manager Express Router
        2. Explore End-User Interfaces
          1. Create an End User in Cisco Unified Communications Manager
          2. Set Enterprise Parameters and Configure End-User Settings
          3. Configure Voicemail Users in Cisco Unity Connection
          4. Create End Users in Cisco Unified Communications Manager Express
        3. Explore Call Flows in Cisco Unified Communications Manager
          1. Configure the Cisco Unified Communications Manager CoS Implementation
          2. Configure the Cisco Unified Communications Manager Call Routing Implementation
          3. Test the Inbound Cisco Unified Communications Manager COS Implementation
          4. Set Route Patterns Back to PSTN Partition
        4. Explore Call Flows in Cisco Unified Communications Manager Express
          1. Configure the Cisco Unified Communications Manager Express Call Routing Implementation
        5. Implement End Users
          1. Use Microsoft Active Directory for End-User Synchronization to Configure End Users in Cisco Unified Communications Manager
          2. Change User Settings in Cisco Unified Communications Manager
        6. Implement Endpoints
          1. Configure the Self-Provisioning IVR Service
          2. Add a New Phone in Cisco Unified Communications Manager Using Autoregistration
          3. Use the Self-Provisioning IVR Service on Autoregistered Phones
          4. Add a New Phone in Cisco Unified Communications Manager Using the Cisco Unified Communications Manager BAT
          5. Add a New Phone in Cisco Unified Communications Manager Express Using the GUI
        7. Enable Telephony Features
          1. Configure Group Pickup for the HQ Phones
          2. Configure Directed Call Park
          3. Configure Intercom Functionality
          4. Configure IP Phones for BLF Speed Dials
        8. Enable Mobility Features
          1. Challenge: Change When Calls to the Remote Destination Ring
          2. Challenge: Configure the Remote Destination to Ring Longer
          3. Challenge: Prevent the Remote Destination from Ringing When Receiving Calls from the Branch
        9. Implement End Users and Voice Mailboxes
          1. Challenge: Unlist a User from Cisco Unity Connection
          2. Import End Users from Cisco Unified Communications Manager
          3. Import End Users from Microsoft Active Directory
          4. Set the Message Store Settings
        10. Enable Cisco Unified Communications Manager IM and Presence Service
          1. Configure Cisco Unified Communications Manager for Cisco Jabber
          2. Create a CSF Device for Softphone Mode
          3. Configure the Cisco Unified IM and Presence Server
          4. Log in to Cisco Jabber
          5. Test Cisco Jabber Features
        11. Provide End-User Support
          1. Trouble Ticket: IP Phone Is Not Registered
          2. Trouble Ticket: Group Pickup Does Not Work
          3. Trouble Ticket: Cisco Extension Mobility Service Is Not Working
        12. Generate Cisco Unified Communications Manager CAR Tool Reports
          1. Challenge Lab: Analyze Calls
        13. Monitor the System with Cisco Unified RTMT
          1. Install Cisco Unified RTMT
          2. Monitor System Parameters
          3. Work with Traces and Syslog Messages
          4. Monitor Cisco Unified Communications Manager Parameters
          5. Work with Profiles
          6. Use the Port Monitor to Check the Voicemail Ports

Back to Top

This training prepares students for the following exam(s):

  • » 210-060 CICD : Implementing Cisco Collaboration Devices (CICD) 1.0

Back to Top

Do you have the right background for Implementing Cisco Collaboration Devices v1.0 - CICD (Associate)?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

Back to Top

Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

See more...   See more instructors...

Back to Top

Client Testimonials & Reviews about their Learning Experience

We are passionate in delivering the best learning experience for our students and they are happy to share their learning experience with us.
Read what students had to say about their experience at NetCom.   Read student testimonials...

Back to Top