Implementing Cisco Collaboration Applications v1.0 - CAPPS (Professional)

Implementing Cisco Collaboration Applications v1.0 - CAPPS (Professional) Course Description

Duration: 5.00 days (40 hours)

Cisco Career Guide

Implementing Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

Exam format
Exam Number: 300-085 CAPPS
Associated Certifications: CCNP Collaboration
Duration: 75 minutes (55-65 questions)
Register with: Pearson VUE


Note: E-learning module (Cisco Digital Learning Library) is also available for this course Click here for more details

Next Class Dates

Jan 29, 2018 – Feb 2, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Apr 23, 2018 – Apr 27, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Jul 16, 2018 – Jul 20, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Oct 8, 2018 – Oct 12, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018

View More Schedules »

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

Back to Top

Intended Audience for this Implementing Cisco Collaboration Applications v1.0 - CAPPS (Professional) Course

  • » Network administrators and network engineers
  • » CCNP Collaboration candidates
  • » Systems engineers

Back to Top

Course Prerequisites for Implementing Cisco Collaboration Applications v1.0 - CAPPS (Professional)

  • » CICD - Implementing Cisco Collaboration Devices
  • » CIVND2 - Implementing Cisco Video Network Devices v1.0
  • » CIPTV1 - Implementing Cisco IP Telephony & Video Part 1 v1.0

Back to Top

Implementing Cisco Collaboration Applications v1.0 - CAPPS (Professional) Course Objectives

  • » Implement Cisco Unity Connection in a Cisco Unified Communications deployment
  • » Describe how to implement Cisco Unity Express in a Cisco Unified Communications Express deployment
  • » Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • » Integrate Cisco VCS and Cisco TMS into a Cisco Collaboration deployment

Back to Top

Implementing Cisco Collaboration Applications v1.0 - CAPPS (Professional) Course Outline

      1. Cisco Unity Connection
        1. Designing and Deploying Cisco Unity Connection
          1. Physical Server Choices for Cisco Collaboration System Applications
          2. VMware vSphere ESXi Versions and Licensing
          3. Physical and Virtual Architecture Comparison
          4. Virtual Machine Encapsulation and Files
          5. Typical Versus Custom Virtual Machine Creation
          6. OVA Template for Cisco Unity Connection
          7. Resizing Virtual Machine Resources
          8. Shares and Reservations
          9. Virtual Switch and NIC Teaming
          10. Storage Overview
          11. Sizing and Scaling Cisco Unity Connection Servers
          12. Active-Active, High-Availability Deployment
          13. Cisco Unity Connection Deployment Options
          14. Traffic-Pattern Evaluation Example
          15. Cisco Unity Connection Networking
          16. HTTPS Networking
          17. Voice Profile for Internet Mail
          18. Cisco MediaSense Overview
          19. Cisco MediaSense Virtualization and Platform Overlays
          20. Video Compatibility Matrix and Network Topology
          21. Design Guidelines for Video Greetings
          22. Call Flows
          23. Voice-Messaging Call Flows in SRST and AAR Mode
        2. Integrating Cisco Unity Connection with Cisco Unified Communications Manager
          1. Cisco Unity Connection Administration
          2. Cisco Unified RTMT
          3. Cisco Prime Licensing for Voice Messaging
          4. Add Cisco Unity Connection in Cisco PLM
          5. Cisco Unity Connection Integration Options
          6. Cisco Unity Connection SCCP Integration
          7. Cisco Unity Connection SIP Integration
          8. Cisco Unity Connection Integration Troubleshooting Tools
          9. On-Net and Off-Net Calls
          10. Call Forward Options
          11. Cisco Unity Connection Call Routing
          12. Port Monitor
          13. Default Call-Routing Behavior
          14. Integration Considerations
        3. Configuring Cisco Unity Connection Users, Templates, and Class of Service
          1. Cisco Unity Connection Class of Service
          2. Cisco Unity Connection User Templates
          3. User-Creation Options
          4. Cisco Unity Connection User
          5. Password Settings and Roles
          6. User Transfer Rules
          7. Greetings
          8. TUI Experience
          9. Alternate Extensions
          10. Voice Mailbox
          11. Mailbox Stores and Membership
          12. Message Aging Policy and Mailbox Quotas
          13. Private Distribution Lists
          14. Notification Devices
        4. Configuring the Cisco Unity Connection System
          1. Cisco Unity Connection System Settings Overview
          2. General Settings vs. User Settings
          3. General Configuration
          4. Time Zone Usage
          5. Cisco Unity Connection Distribution Lists
          6. Cisco Unity Connection Authentication
          7. Roles
          8. Cisco Unity Connection Restriction Tables
          9. Cisco Unity Connection LDAP Integration
          10. Import of Users from LDAP Server
          11. Phone Number Conversion
          12. Search Base
          13. LDAP Filter
          14. Import of Users from Cisco Unified Communications Manager
        5. Implementing Cisco Unity Connection Dial Plan and Call Management
          1. Cisco Unity Connection Dial Plan Components
          2. Dial Plan Example
          3. Cisco Unity Connection Call Handler Types
          4. Call Handler Reachability
          5. Auto-Attendant Example
          6. Call Handler Templates
          7. Call Handler Template Options
          8. Caller Input
          9. Default Call Handler Flow
          10. Greeting Analysis
          11. Caller Input Analysis
          12. Operator Call Handler
          13. Goodbye Call Handler
          14. Directory Handler
          15. Interview Handler
        6. Configuring Unified Messaging
          1. Unified Messaging Terminology
          2. Single Inbox High-Level Architecture
          3. Single Inbox Functionality
          4. Unified Messaging Benefits
          5. Exchange Integration Options
          6. Cisco Unity Connection Deployment Options
          7. Security, Compliance, and Discoverability
          8. Message Synchronization Architecture
          9. Configure Integrated Messaging
          10. Task List to Set Up Unified Messaging Single Inbox
          11. Exchange Mailbox Moves
          12. Backup and Restore of Mailboxes
        7. Troubleshooting Cisco Unity Connection
          1. Troubleshooting Cisco Unity Connection
          2. Reorder Tone
          3. Call Forward to Cisco Unity Connection
          4. Route Pattern Affecting Call Forward
          5. Login Not Working
          6. PIN Not Accepted
          7. MWI Issues
          8. MWI Status
          9. Wrong Greeting
          10. Time Schedule
          11. Voice Messages
          12. Call Handler Transfer Issues
          13. Call Handler Issues
          14. AAR and Cisco Unified SRST Issues
          15. Cisco Unified RTMT
          16. Cisco Unity Connection Performance Counters
          17. Alert Properties
          18. Reporting in Cisco Unity Connection
          19. MWI Troubleshooting
          20. Macro Traces
        8. Deploying Voice Mail Redundancy in Branch Offices
          1. Introduction to Cisco Unity Connection SRSV
          2. Specifications for Virtual Platform Overlay
          3. Cisco Unity Connection SRSV Solution
          4. Cisco Unity Connection SRSV Licensing
          5. Limitations in Cisco Unity Connection SRSV Mode
          6. SRSV Configuration Checklist for Branch Sites
          7. Activate Cisco Unity Connection SRSV
          8. DNS, Domains, and Self-Signed Certificates
          9. Cisco Unity Connection SRSV Menu Overview
          10. SRSV Configuration Checklist for Headquarters Site
          11. Set Up Headquarters Cisco Unity Connection
          12. Automatic Provisioning and Polling
          13. Monitor the Provisioning and Polling Status
          14. Replicate System Distribution List
          15. Troubleshooting Issues in Provisioning
      2. Cisco Unity Express
        1. Designing and Deploying Cisco Unity Express
          1. Cisco Unity Express
          2. Cisco Services-Ready Engine
          3. User Access
          4. Cisco Unity Express Auto-Attendant
          5. Schedules
          6. Integrated Messaging
          7. Distribution Lists
          8. Notifications
          9. Notification for Scheduled Backup
          10. Cisco Unity Express Integration
          11. Deployment Models
          12. Voice Messaging System Comparison
        2. Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
          1. Voicemail Integration on Cisco Unified Communications Manager Express
          2. Service Module
          3. Dial Peer Configuration
          4. Voicemail Access for SCCP Phones
          5. MWI for SIP-Controlled IP Phones
          6. MWI Options
          7. MWI Outcall
          8. MWI Using SIP Notification Messages
          9. MWI SIP for Ephone-dns
          10. Transcoding
          11. Connecting and Initiating Cisco Unity Express Module
          12. Software Installation
          13. Software Versions and Licenses
          14. Configure SIP Triggers for Default Applications: Voicemail
          15. Configure MWI Outcall Directory Numbers
          16. Configure MWI Using SIP Notify
        3. Configuring Cisco Unity Express User Accounts and Features
          1. System Settings
          2. Authentication Rules
          3. Subscribers
          4. User Import
          5. Mailboxes
          6. Mailbox Defaults
          7. Adding Mailboxes
          8. Distribution Lists
          9. Schedules and Holidays
          10. Web Inbox
          11. Message Notification
          12. Privilege Levels
          13. Cisco Unity Express VoiceView Express
          14. Integrated Messaging
        4. Configuring Call Routing with Cisco Unity Express Auto-Attendant
          1. Cisco Unity Express Auto-Attendant Overview
          2. Cisco Unity Express Auto-Attendant Operation Example
          3. Cisco Unity Express Auto-Attendant Features
          4. Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison
          5. Cisco Unity Express Auto-Attendant Configuration Checklist
          6. Prompts
          7. Administration Via Telephone
          8. Default System Scripts
          9. Call Flow
          10. Application Ports
          11. Editor Express
          12. Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts
          13. Scripts
        5. Troubleshooting Cisco Unity Express
          1. Call Processing to Messaging System Call Flow
          2. Cisco Unified Communications Manager Express
          3. Cisco Unity Express Troubleshooting
          4. Logging
          5. Cisco Unity Trace Tool
          6. Using trace Commands via CLI
          7. GUI Macro Feature
          8. SIP Troubleshooting
          9. SIP Call Flow
          10. Troubleshooting SIP Issues
          11. Troubleshooting MWI Issues
          12. Troubleshooting Mailbox Issues
          13. Interpreting TUI Sessions
      3. Cisco Unified IM and Presence Implementation
        1. Designing and Deploying Cisco Unified IM and Presence
          1. Cisco Unified Communications Manager Presence Introduction
          2. Cisco Unified Communications Manager Presence
          3. Indicators for Speed-Dial Presence
          4. Cisco Unified Communications Manager Call History Presence
          5. Cisco Unified Communications Manager Subscribe CSS
          6. Cisco Unified Communications Manager Presence Groups
          7. Cisco Unified Communications IM and Presence Introduction
          8. Microsoft Integration
          9. OVA Template for Cisco Unified Communications IM and Presence
          10. Cisco Unified Communications IM and Presence Cluster
          11. Cisco Unified Communications Manager Deployment Options
          12. Service Discovery
          13. Quality of Service
          14. Cisco Jabber Port Usage
          15. Enterprise Instant Messaging
          16. Multicluster Deployment
          17. Federated Deployment
          18. Microsoft OCS Federation
          19. Mapping of Presence Status
          20. Federation Preparation
        2. Describing Cisco Unified Communications IM and Presence Components and Communication Flows
          1. Cisco Jabber Information Flow in Deskphone Mode
          2. Cisco Jabber Information Flow in Softphone Mode
          3. Cisco Jabber in Phone-Only Mode
          4. Cisco Jabber and Voicemail
          5. Cisco Jabber and Conferencing
          6. Integration with LDAP for Cisco Jabber
          7. Cisco Unified Communications IM and Presence, Active Directory, and Exchange
          8. Cisco Unified Communications IM and Presence Architecture
          9. Cisco Unified Communications IM and Presence Cluster
          10. Cisco Jabber Login Flow
          11. Access for Cisco Jabber without VPN
        3. Integrating Cisco Unified Communications IM and Presence
          1. Set Up Cisco Unified Communications Manager for Presence
          2. Checklist for Cisco Unified Communications Manager Setup
          3. Cisco Jabber UC Services
          4. Implementing Cisco Unified Communications IM and Presence
          5. Checklist for Cisco Unified Communications IM and Presence Setup
          6. Cisco Unified Communications IM and Presence Services
          7. Cisco Jabber Service Discovery
          8. Service Discovery: Domain
          9. Service Discovery: Operating Mode
          10. Cisco UDS SRV Record
          11. SRV Records
          12. DNS SRV Record Priorities and Weights
          13. Troubleshoot DNS SRV Entries
          14. Methods of Installation
          15. Create a Custom Installer
        4. Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
          1. Cisco Jabber in Phone-Only Mode
          2. Configure Cisco Jabber in Softphone Mode
          3. Legacy Client Settings
          4. Cisco Jabber UC Services
          5. Upload Jabber-Config File to TFTP Server
          6. Visual Voicemail Interface for Cisco Jabber
          7. Cisco Jabber in Softphone Mode
          8. Cisco Jabber Account Options
          9. Connection Status
          10. LDAP Profile Test
          11. Voicemail Profile Test
          12. Enable End Users and Devices for CTI
          13. Cisco Jabber in Deskphone Mode
        5. Configuring Cisco Jabber Mobile and Integrating Directory Servers
          1. Cisco Jabber Framework Alignment
          2. Configuration URL
          3. Legacy Client Settings
          4. Video Features
          5. Dial-via-Office Reverse Calling
          6. Low-Bandwidth Mode
          7. URL Handlers
          8. Secure Cisco Jabber on Mobile
          9. Add Cisco Jabber in Cisco Unified Communications Manager
          10. Cisco Jabber User Configuration XML File
          11. Cisco Jabber Configuration Sources
          12. Cisco Jabber Contact Sources
          13. Contact Lookup
          14. Cisco UDS Directory Access
          15. Photo Support
        6. Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
          1. System Dashboard
          2. Cisco Unified IM and Presence Reporting
          3. Presence Viewer
          4. System Troubleshooter
          5. Cisco Jabber Connection Status
          6. Troubleshoot Common Cisco Jabber Issues
          7. Cisco Unified IP Phone Cannot Be Selected
          8. In Softphone Mode, Telephony Is Not Possible
          9. Users Are Not Shown as On the Phone During an Active Call
          10. End User Cannot Log into Cisco Jabber
          11. Search for Contacts Returns No Results
          12. End User Cannot Control the Cisco Unified IP Phone 9971
          13. Trace Filter Settings
          14. Troubleshoot SIP Integration
      4. Video Provisioning and Integration in a Unified Communications Deployment
        1. Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
          1. Cisco Prime Collaboration Overview
          2. Complete Lifecycle Management
          3. Cisco Prime Collaboration Standard and Advanced
          4. Automated System Provisioning
          5. Domains, Service Areas, and Subscriber Types: Example
          6. Administration Levels
          7. LDAP Import
          8. Subscriber Roles
          9. Deployment Aspects in Cisco Prime Collaboration
          10. Day-1 Services Infrastructure
          11. Day-2 Services
          12. Single Provisioning Interface
          13. Multilanguage Support
          14. Dashboard
          15. Cisco Prime Telephone Self-Care
        2. Describing Video Infrastructure
          1. Collaboration Infrastructure
          2. Architectural Evolution
          3. Combined Model and Methods
          4. Cisco Prime Collaboration Manager
          5. High-Level Function of Collaboration Infrastructure
          6. Dual Approach
          7. Cisco TelePresence VCS Characteristics
          8. Cisco VCS Cluster Size
          9. Call Control Terminology
          10. Connecting Cisco Unified Communications Manager and VCS Clusters
          11. Dial Plans
          12. Conferencing
          13. Multiparty Conferencing
          14. Cisco TelePresence Conductor
          15. Cisco Jabber Video for TelePresence (Movi)
          16. DNS SRV Records
          17. Automated Provisioning with Cisco VCS and TMS
          18. Portfolio Simplification
        3. Describing Cisco TMS
          1. Cisco TMS Introduction
          2. Business Needs for Cisco TMS
          3. Cisco TMS Platform Overview
          4. Cisco TMS Overview
          5. Endpoint and Infrastructure Support
          6. Cisco TMS Scale and Management
          7. Cisco TMS Conference Call Routing
          8. Cisco TMS Conference Port Reservation
          9. Call Launch Options
          10. Calendaring Options
          11. Cisco TelePresence Conductor Support
          12. Recommended Cisco TMS Scheduling Deployment Mode
          13. Adding Cisco VCS Endpoints to Cisco Unified Communications Manager
          14. Integration of Cisco TMSXE with Microsoft Exchange
          15. Cisco TMS Provisioning Extension
      5. Lab
        1. Lab: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
        2. Lab: Configuring Cisco Unity Connection Users
        3. Lab: Configuring Cisco Unity Connection System Settings
        4. Lab: Implementing Cisco Unity Connection Call Management
        5. Lab: Configuring Cisco Unified Messaging
        6. Lab: Troubleshooting Cisco Unity Connection (Optional)
        7. Lab: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
        8. Lab: Configuring Cisco Unity Express System Settings and Users
        9. Lab: Implementing Call Routing with Cisco Unity Express Auto-Attendant
        10. Lab: Troubleshooting Cisco Unity Express (Optional)
        11. Lab: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
        12. Lab: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
        13. Lab: Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)
        14. Lab: Troubleshoot Cisco Unified Communications IM and Presence (Optional)
        15. Lab: Provisioning with Cisco Prime Collaboration
        16. Lab: Deploying Cisco TMS and Video Applications

Back to Top

This training prepares students for the following exam(s):

  • » 300-085 CAPPS : Implementing Cisco Collaboration Applications (CAPPS) 1.0

Back to Top

Do you have the right background for Implementing Cisco Collaboration Applications v1.0 - CAPPS (Professional)?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

Back to Top

Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

See more...   See more instructors...

Back to Top

Client Testimonials & Reviews about their Learning Experience

We are passionate in delivering the best learning experience for our students and they are happy to share their learning experience with us.
Read what students had to say about their experience at NetCom.   Read student testimonials...

Back to Top