ITIL®-PPO: Intermediate Capability: ITIL® Planning, Protection, and Optimization with Certification Exam

ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course Description

Duration: 5.00 days (40 hours)

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This training is intended to enable you to apply the practices throughout the service management lifecycle.

This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

The main process and function focus areas of this course include:
- Demand management
- Capacity management
- Availability management
- IT service continuity management (ITSM)
- Information security management (ISM)

What's Included
- Facilitated Training
- Books
- Exam Voucher

Course Preparation
- You will receive a course study book including case studies and sample exam questions
- You should acquire and read the ITIL Service Design core publication, which you should read as part of personal study
- Review your ITIL Foundation course materials

Exam Name
- ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate Exam

Certification
- ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate

Exam Information
The ITIL Planning, Protection and Optimization exam can be taken in any of the following three ways:
- On the last day of the course, in-class exam
- In the comfort of your home and at any time, after the course completion via PeopleCert (online)
- At your convenience, at an eligible testing center

Exam Format
- Multiple choice examination questions
- Number of Questions: 8
- Pass Score: 28/40 or 70%
- Exam Duration: 90 minutes
- Open/Closed Book: Closed Book

Note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

Credits
- Upon successfully achieving the ITIL Planning, Protection and Optimization (PPO) Certificate, the participants earn four credits toward their ITIL Expert certification

NetCom is an Accredited Training Affiliate in partnership with ITpreneurs.

ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. The Swirl logo™ is a (registered) Trade Mark of AXELOS Limited. The ITIL Accredited Training Organization logo is a Trade Mark of AXELOS Limited

Next Class Dates

Mar 26, 2018 – Mar 30, 2018
8:30 AM – 4:30 PM ET
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Apr 16, 2018 – Apr 20, 2018
8:30 AM – 4:30 PM ET
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
May 7, 2018 – May 11, 2018
9:30 AM – 5:30 PM ET
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Jun 4, 2018 – Jun 8, 2018
8:30 AM – 4:30 PM ET
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018

View More Schedules »

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course

  • » IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • » Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

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Course Prerequisites for ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam

  • » Recommended: ITIL Foundation Certification Prep
  • » ITIL® Foundation Certification (v3 or newer) required
  • » Two to four years of relevant work experience
  • » To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publicationService Design (2011 Edition, ISBN 9780113313051) and complete at least 12 hours of personal study

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ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course Objectives

  • » Service management as a practice and how the processes within PPO support the service lifecycle
  • » Role of PPO in service provision and how the in-scope processes interact with other service lifecycle processes
  • » Activities and methods used in each of the PPO processes
  • » Application of PPO processes and activities to achieve operational excellence
  • » How to measure PPO performance
  • » Importance of IT Security and how it supports PPO
  • » Technology and implementation requirements in support of PPO
  • » Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with PPO

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ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course Outline

      1. Planning, Protection, and Optimization
        1. Processes
        2. Purpose, Objectives, and Value of Service Design
        3. Lifecycle within the PPO Context
        4. Scope and Flow of Service Design
        5. Service Requirements
        6. Business Requirements and Drivers
        7. Business Value of Service Design
        8. Comprehensive and Integrated Service Design
        9. Direction, Policy, and Strategy of Service Design
        10. Optimizing Design Performance
        11. Purpose and Objectives of the Design Coordination Process
        12. Scope of the Design Coordination Process
        13. Business Value of the Design Coordination Process
      2. Demand Management
        1. Purpose, Objectives, and Scope
        2. Business Value
        3. Policies, Principles, and Basic Concepts
        4. Activities, Methods, and Techniques
        5. Triggers, Inputs, and Outputs
        6. Process Interfaces
        7. Information Management
        8. CSFs and KPIs
        9. Challenges and Risks
        10. Roles and Responsibilities
      3. Capacity Management
        1. Purpose and Objectives
        2. Scope of Capacity Management
        3. Business Value
        4. Policies, Principles, and Basic Concepts
        5. Activities, Methods, and Techniques
        6. Triggers, Inputs, and Outputs
        7. Process Interfaces with Capacity Management
        8. Information Management in Capacity Management
        9. CSFs and KPIs
        10. Challenges and Risks
        11. Roles and Responsibilities
      4. Availability Management
        1. Purpose and Objectives
        2. Scope of Availability Management
        3. Business Value
        4. Policies, Principles, and Basic Concepts
        5. Vital Business Functions
        6. Activities, Methods, and Techniques
        7. Triggers, Inputs, and Outputs
        8. Process Interfaces
        9. Information Management
        10. CSFs and KPIs
        11. Challenges and Risks
        12. Roles and Responsibilities
      5. IT Service Continuity Management
        1. Purpose and Objectives
        2. Scope of ITSCM
        3. Business Value
        4. Policies, Principles, and Basic Concepts
        5. Activities, Methods, and Techniques
        6. Process Interfaces
        7. Information Management
        8. CSFs and KPIs
        9. Challenges and Risks
        10. Roles and Responsibilities
      6. Information Security Management
        1. Purpose and Objectives
        2. Scope of ISM
        3. Business Value
        4. Policies, Principles, and Basic Concepts
        5. Activities, Methods, and Techniques
        6. Triggers, Inputs, and Outputs
        7. Process Interfaces
        8. Information Management
        9. CSFs and KPIs
        10. Challenges and Risks
        11. Roles and Responsibilities
      7. Technology and Implementation Considerations
        1. Best Practices for Service and Process Implementation
        2. Generic Technology Requirements for Service Design
        3. Technology and Management Architectures
        4. Selection of Tools and Technology to Support Service Design
        5. Planning and Implementing Service Management Tools
        6. Challenges, Risks, and CSFs

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This training prepares students for the following exam(s):

  • » ITIL Intd PPO Exam PU Voucher : ITIL Intermediate PPO exam taken at home, with online proctor
  • » ITIL Intd PPO Exam Onsite Voucher : ITIL Intermediate PPO exam proctored by NetCom for private sessions only
  • » ITIL Intd PPO Exam VUE Voucher : ITIL Intermediate PPO exam taken at a local VUE test center

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Next Steps after taking this ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course:

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Do you have the right background for ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Donna H.
- High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
- ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
- Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Bio:

Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

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Recent Client Testimonials & Reviews

The instructor was very helpful in prep for the exam and breaking down questions.

- Jerry B.

Course(s) Taken

» ITIL-SD: Intermediate LifeCycle: ITIL Service Design with Certification Exam

I found the class to be very informative and exam orientated. The instructor offered many help tips.

-Elwin F.
Course(s) Taken

» ITIL-SOA: Intermediate Capability: ITIL Service Offerings and Agreements with Certification Exam

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