IT Management Suite 8.0 for Administrators

IT Management Suite 8.0 for Administrators Course Description

Duration: 5.00 days (40 hours)

The Symantec IT Management Suite 8.0 for Administrators course is designed for professionals tasked with using Symantec IT Management Suite (ITMS) to manage their software and hardware resources in their organizations. This course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management Console that is used by ITMS to perform its management functions. Students learn how to use ITMS software solutions to collect inventory, manage their software, account for and track assets, apply software updates and to manage license compliance. Students also learn how to use the platform consoles and reports to analyze and monitor their environment.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this IT Management Suite 8.0 for Administrators Course

  • » Client Management Suite 8.0
  • » Asset Management Suite 8.0
  • » Server Management Suite 8.0

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Course Prerequisites for IT Management Suite 8.0 for Administrators

  • » You must have a basic understanding and working knowledge of Microsoft Windows (7, 8, 10, 2008, 2012) operating systems and optionally Linux and Mac operating systems

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IT Management Suite 8.0 for Administrators Course Objectives

  • » Discover and import computer and user resources that you want to manage
  • » Gather hardware, software and operating system inventory
  • » Remotely manage computers
  • » Maintain a software repository
  • » Deliver software to managed computers
  • » Meter and track software on managed computers
  • » Distribute software updates to managed computers
  • » Establish and maintain relationships between assets
  • » Employ contracts and procurement processes
  • » Analyze gathered data using predefined & custom reports

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IT Management Suite 8.0 for Administrators Course Outline

      1. Discovering Resources within the Environment
        1. Introducing Resource Discovery
        2. The case for resource discovery
        3. Stand resource discover methods
        4. ITMS resource discovery process and methods
        5. Using ITMS to Discover and Import Resources
        6. Network Discovery with ITMS
        7. Importing resources from Active Directory
        8. Importing resources using the Data Connector
        9. Adding ITMS inventory to resources
        10. Gathering computer information using Inventory Solution policies and tasks
        11. Standalone Inventory
        12. Introducing Targeted Software Inventory
        13. Custom Inventory
        14. Agentless Inventory
        15. Introducing File Baseline and Registry Baseline tasks
        16. Validating ITMS discovery processes
        17. ITMS increases the visibility of resources
        18. ITMS increases the organization of resources
        19. ITMS allows for efficient management of resources
      2. Page 2 of 3
      3. Reducing Desk-side visits with Remote Support
        1. Agent Health
        2. Working with agent health settings
        3. Configuring agent health settings
        4. Determining agent health in the Agent GUI
        5. Agent Health status
        6. Agent Health Summary
        7. Introducing Remote Access Connector
        8. About Remote Access Connector
        9. Creating a template configuration file
        10. Editing the configuration file
        11. Using the right-click menu
        12. Overview of Real-time System Manager
        13. Overview of Real-Time System Manager
        14. How RTSM works
        15. Connection profiles and credentials
        16. RTSM right-click tasks
        17. RTSM server tasks
        18. Remote management reports
      4. Effective Software Management
        1. Software Management Overview
        2. The case for effective software management
        3. Software management overview
        4. Components of software management
        5. Discovering Software Information in the Environment
        6. Methods for gathering software inventory
        7. Software inventory reporting
        8. Developing the Software Catalog
        9. Creating and configuring software components
        10. Creating and configuring software products
        11. Managing the Software Catalog
        12. Ongoing software management in the software views
        13. Managing Software in the Software views
        14. Maintaining the software repository
        15. Efficient Software Distribution
        16. Methods for delivering software
        17. Delivering software using tasks
        18. Delivering software using managed policies
        19. Delivering software through a request process
        20. Enforcing Software Use and Execution
        21. Tracking software usage on managed computers
        22. Execution Control using Application Denial Policies
        23. Reviewing application denial reports
      5. Improved Security Through Automated Patch Management
        1. Patch Management Solution Overview
        2. Objective and approach to Patch Management
        3. ITMS Patch Management Solution and the 4-A model
        4. Using Patch Management Solution for Windows
        5. Patch Management within the 4-A model
        6. Patch Management in the Assessment phase
        7. Patch Management in the Analysis phase
        8. Patch Management in the Application phase
        9. Patch Management in the Advancement phase
      6. Identifying Relationships Between Assets
        1. Asset Management Overview
        2. The Case for Asset Management
        3. Asset Management Components within ITMS
        4. Planning the Asset Management System
        5. Relationship of assets, configuration items and resources
        6. Determining Resources to Track
        7. Elements of the resource model
        8. Preparing Resources
        9. Creating Custom Resource Components
        10. Preparing Organizational and Financial Resources
        11. Configuring Asset Settings
        12. Populating Resources
        13. Resource Population Methods
        14. Populating Data with the Data Connector
        15. Creating Data Source Definitions
        16. Creating and scheduling data transfer rules
        17. Asset Automation & Maintenance
        18. Performing Asset Automation & Maintenance Tasks
        19. Populating Asset Data using CMDB rules
        20. Reporting on Resources
        21. Asset Management reports
        22. Running Organizational Types reports
        23. Reviewing Key Performance Indicators and Dashboards
        24. Working with IT Analytics asset management reports
      7. Page 3 of 3
      8. Understanding Software License Compliance
        1. Software Asset Management Overview
        2. Software Asset Management Overview
        3. Identifying Software Licenses
        4. Recording Software Licenses
        5. Software License Management Data
        6. Recording Device Based Software Licenses
        7. Recording User Based Software Licenses
        8. Recording Hardware Based Software Licenses
        9. Inventory of Software Installation and Usage
        10. Maintaining Software Asset Relationships
        11. Ensuring a consistent Software Inventory Baseline
        12. Application Metering and tracking for use in SLM
        13. Comparing Licenses with Inventory
        14. Software Utilization and Usage Summary Data
        15. Analyzing Device Based Software Compliance
        16. Analyzing User Based Software Compliance
        17. Analyzing Hardware Based Software Compliance
        18. Remediation of Software License Discrepancies
        19. Reporting on Software License Compliance
        20. Notification of Software License Position
        21. Software License Harvesting
        22. Control of Software Access and Usage
      9. Business Analytics & Reporting
        1. Introduction to reporting
        2. Walkthrough of available reports and ITA
        3. Standard reporting
        4. Creating Reports
        5. Running Reports
        6. Filter Report Builder -> Reports
        7. IT Analytics Reporting
        8. Configuring IT Analytics Solution
        9. Cube Reports, KPI’s and Dashboards
      10. Managing Contracts
        1. Working with Contracts
        2. Contract management challenges
        3. Preparing to create contract resources
        4. Creating contract resources
        5. Configuring Automation policies
        6. Running contract reports
        7. Working with Procurement
        8. Overview of procurement management
        9. Preparing the procurement environment
        10. Requesting, ordering, and receiving purchases
        11. Running procurement reports

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Do you have the right background for IT Management Suite 8.0 for Administrators?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

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Recent Client Testimonials & Reviews

Instructor was knowledgeable and helpful.

- Andrew B.
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