Communications Manager Administration v11.0 -CMA

Communications Manager Administration v11.0 -CMA Course Description

Duration: 3.00 days (24 hours)

Cisco Career Guide

Communications Manager Administration for Version 11.0 (CMA v11.0) course to system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 11.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

Next Class Dates

Jan 29, 2018 – Jan 31, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Feb 19, 2018 – Feb 21, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Mar 12, 2018 – Mar 14, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018
Apr 2, 2018 – Apr 4, 2018
9:00 AM – 5:00 PM CT
519 8th Avenue, 2nd Floor, New York, NY 10018
New York, NY 10018

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Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Communications Manager Administration v11.0 -CMA Course

  • » Customers who will be configuring and maintaining CUCM 8.x, 9.x, 10.x or 11.0
  • » PBX System Administrators transitioning to CUCM administration
  • » IP networking professionals taking on responsibility for CUCM administration
  • » Workers being cross-trained for CUCM administration coverage
  • » The secondary audience for this course is Cisco Unified Communications system channel partners and resellers

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Course Prerequisites for Communications Manager Administration v11.0 -CMA

  • » An understanding of traditional digital PBX systems
  • » An understanding of basic telephony concepts
  • » Business-level competence using the Windows operating system
  • » Business-level competence using different Internet browsers
  • » The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)

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Communications Manager Administration v11.0 -CMA Course Objectives

  • » Demonstrate an overall understanding of the CUCM 10.0 system and its environment
  • » Configure CUCM to support IP Phones in multiple locations
  • » Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • » Configure User accounts and multi-level administration
  • » Understand User Web Page functionality
  • » Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • » Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • » Understand the capabilities of and demonstrate the Bulk Administration Tool
  • » Understand and configure the Disaster Recovery System
  • » Understand the revised Licensing model for Cisco Unified Communications
  • » Understand and demonstrate the use of the Unified Reporting tool
  • » Understand and demonstrate the use of the Dialed Number Analyzer

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Communications Manager Administration v11.0 -CMA Course Outline

      1. CUCM System Basics
        1. Introduction to IP Telephony
          1. Traditional Voice vs. IP Telephony
          2. Clustering Overview
          3. Intra-Cluster Communications
          4. CUCM Redundancy Options
          5. Deployment Models
          6. Campus (Single Site) Deployment
          7. Centralized Call Processing Deployment
          8. Distributed Call Processing Deployment
          9. Clustering over the IP WAN Call Processing Deployment
          10. Hybrid Call Processing Deployment
      2. Basics of CUCM Configuration
        1. Administrative Interfaces
        2. Logging into Administration and Serviceability
        3. Logging into Unified Reporting and the Enterprise License Manager
        4. Logging into the Disaster Recovery System and Unified OS Administration
        5. Navigation Bar
        6. Command Line Interface
        7. Server Redundancy: CM Groups
        8. CM Group Configuration
        9. Date/Time Group
        10. Regions and Codecs
        11. Locations
        12. Device Pool Configuration
        13. Service Parameters Configuration
        14. Enterprise Parameters Configuration
      3. Supporting Phones and Users
        1. Configuring CUCM to Support Phones
          1. Cisco Unified IP Phone Model Ranges
          2. Specialized Cisco IP 89xx and 99xx phones
          3. Cisco Jabber Client
          4. Phone Button Templates
          5. Softkey Template
          6. Cisco IP Phone Registration
          7. Device Defaults Configuration
          8. Phone Configuration
          9. Manual Phone Configuration
          10. Auto-Registration
          11. Using the Bulk Administration Tool (BAT)
          12. Deploying new phones and users
          13. Overview of the Auto-Register Phone Tool
      4. Configuring CUCM to Support Users
        1. Understanding CUCM Users
        2. Manual User Creation
        3. User Import with BAT
        4. Importing Users with LDAP Sync
        5. LDAP Authentication
        6. Understanding User Administration
        7. Configuring User Administration
        8. Working With Access Control Groups
        9. Assigning End Users to Access Control Groups
        10. User Web Pages
      5. Understanding the Dial Plan
        1. Dial Plan Overview
          1. Introduction to the Dial Plan
          2. Understanding Dial Plan Components
          3. Route Lists, Route Groups and Devices
          4. Call Routing
          5. Understanding Digit Analysis
      6. Basics of Dial Plan Configuration
        1. Basics of Dial Plan Configuration
        2. Translation Patterns
        3. Route Plan Report
      7. Advanced Dial Plan Configuration
        1. Understanding Digit Manipulation
        2. External Phone Number Masks
        3. Transformation Masks
        4. Discard Digits Instructions: PreDot
        5. Call Admission Control
        6. Automated Alternate Routing (AAR)
        7. Survivable Remote Site Telephony (SRST)
        8. SRST Operation
      8. Class of Control
        1. Overview of Class of Control
        2. Traditional vs. Line/Device Approach
        3. Configuring Partitions and CSSs
        4. Partitions and Calling Search Space
        5. Time of Day Routing
        6. PLAR Application
        7. Forced Authorization Codes
      9. CUCM Features
        1. Media Resources
          1. Overview of Media Resources
          2. Conference Bridge
          3. Transcoder
          4. Music on Hold
          5. Annunciator
          6. Overview of Media Resource Management
          7. Configuring Media Resources
      10. User Features
        1. Configuring Call Coverage in Cisco Unified Communications Manager
        2. Call Coverage in Cisco Unified Communications Manager
        3. Hunt Group Overview
        4. Hunt Group Configuration
        5. Final Forwarding
        6. Shared Lines
        7. Call Pickup
        8. Directed and Group Call Pickup
        9. Other Group Call Pickup
        10. Call Park
        11. Native Cisco Unified Communications Manager Presence
        12. Presence Status on IP Phones
        13. CSS versus Subscribe CSS
        14. Configuring Native Cisco Unified Communications Manager Presence
        15. Enable Presence-Enabled Call Lists
        16. CUCM Mobility Features
        17. Mobile Connect in Cisco Unified Communications Manager
        18. Cisco Unified Mobility Architecture
        19. Mobile Connect Call Flow: Incoming Calls to Office Phone
        20. Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
        21. Configure Remote Destination Profile
        22. Configure Remote Destinations
      11. System Features
        1. CUCM 11.0 Licensing
        2. Enterprise License Manager Overview
        3. Cisco Unified Reporting Tool
      12. Lab's
        1. Configuring the System to Support Cisco IP Phones
        2. Creating and Associating Users
        3. Configuring Basic Dial Plan Elements
        4. Configuring Complex Dial Plan Elements
        5. Implementing Class of Control
        6. Configuring Media Resources
        7. Configuring Hunt Groups and Call Coverage
        8. Configuring Call Pickup and Call Park
        9. Configuring Native Presence with Speed Dial BLF
        10. Configuring Mobile Connect
        11. Generating Cisco Unified Communications Manager Reports
        12. Configuring IP Phone Services

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Do you have the right background for Communications Manager Administration v11.0 -CMA?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

David M.
- Networking expert with several Cisco certifications, including CCENT, CCNA, CCDA, CCSI, and CCVP. - Has taught over 90 courses at NetCom Learning. - Average rating of 8.75 out of 9 on student evaluation reports.

Bio:

David has been in the Networking field for the past eleven years and holds several Cisco certifications. He has been an instructor since 2005 and has taught over 90 courses at NetCom Learning.

David is an extremely enthusiastic trainer with a raw passion towards teaching and delivering Cisco information and takes great pride in his career as an instructor, which has lead him to develop and deliver the class in his own unique way; very professional and knowledgeable, yet pleasant and enjoyable. His classes have a high passing rate for students taking certification exams, and averages 8.75 out of 9 on evaluation reports.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
William D.
- Bachelors and Masters in Mathematics from University of Pennsylvania, in addition to several IT certifications.
- Over 20 years of experience in the IT industry; background ranges from engineering, administration and escalation support in networks.

Bio:

William is a highly-skilled IT professional with Bachelors and Masters Degree in Mathematics from University of Pennsylvania. He has been working in the IT industry for over 20 years, with experience in engineering, administration and escalation support in networks ranging from small to large scale complex enterprise environments.

As a Cisco and CompTIA Subject Matter Expert, he holds several certifications, including Cisco CCNA, CCNP, and CCIE. William is one of NetCom's top trainers, consistently scoring high marks in student evaluations.

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Recent Client Testimonials & Reviews

Very knowledgeable instructor. True subject matter expert.

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Good Training company with whom we have a history.

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