IBM SmartCloud Control Desk 7.5 Foundations

IBM SmartCloud Control Desk 7.5 Foundations Course Description

Duration: 2.00 days (16 hours)

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this IBM SmartCloud Control Desk 7.5 Foundations Course

  • » This basic course is for implementers and administrators of IBM SmartCloud Control Desk

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IBM SmartCloud Control Desk 7.5 Foundations Course Objectives

  • » Describe the features of IBM SmartCloud Control Desk
  • » Explain the architecture
  • » List the primary installation scenarios
  • » Perform initial configuration
  • » Explain the processes managed by IBM SmartCloud Control Desk

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IBM SmartCloud Control Desk 7.5 Foundations Course Outline

      1. Overview
        1. Service management
        2. Information Technology Infrastructure Library (ITIL®)
        3. IBM Service Management
      2. Implementation
        1. Planning deployment
        2. Deploying virtual machine images
        3. Performing a standard installation
        4. Navigating the console
      3. Basic Configuration
        1. IT foundation data
        2. Initial configuration
      4. Service Request Management
        1. Service Request Management overview
        2. Service Desk
        3. Service Catalog
        4. Self Service Center
      5. IT Asset Management
        1. IT asset management overview
        2. Financial management
        3. IT asset lifecycle management
        4. Software asset management and audit readiness
      6. Change, Configuration, and Release Management
        1. Change, configuration, and release management overview
        2. Configuration management
        3. Change management
        4. Release management

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Do you have the right background for IBM SmartCloud Control Desk 7.5 Foundations?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

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