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Salesforce.com Certified Service Cloud Consultant Certification

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Overview

Salesforce Service Cloud Consultant
The Salesforce Service Cloud Consultant Certification is intended for Salesforce experts who specialize in designing contact center solutions that make use of cases, knowledge base, and portals, designing interaction channels and building interfaces to maximize agent productivity, and managing data and design analytics that track key industry metrics.

The Salesforce.com Service Cloud Consultant exam is designed for implementation experts who have experience implementing Service Cloud solutions in a customer-facing role. The Salesforce.com Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Current status as a Salesforce.com Certified Administrator is a prerequisite.

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Salesforce.com Certified Service Cloud Consultant Certification Track

NetCom provides Salesforce.com Certified Service Cloud Consultant training using Official Curriculum.

Salesforce.com Certified Service Cloud Consultant Core: Must Pass All Exams
04 Salesforce.com Certified Service Cloud Consultant Exam 
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